How to Submit Requests to IT Help Desk
Purpose:
To show the ways requests can be sent to the IT help desk for assistance with technical questions or help fixing an issue.
Prerequisite:
- Access to email or phone
Who's Responsible:
- All employees
Process:
- Via Email
- Send email to support@jranck.com with questions/issues.
- A ticket will be created for the IT department.
- All IT team members will be able to see all requests submitted
- Include as much information as possible on the issue
- Attach screen shots of issue if possible/applicable
- Email follow ups will be sent via the ticket process to the requestor and anyone else CC'd on the ticket
- Via Phone