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How to Clear Browser Cache

Purpose:

To show the ways requests can be sent to theclear ITbrowser help deskcache for assistancea withsite technicalwhen questionsyou are encountering Spectrum or helpother fixingapplication anerrors issue.while accessing them in a browser.

Prerequisite:
  • Access to emailDesktop or phonelaptop
Who's Responsible:
  • All employees
Process:
  • ViaGoogle EmailChrome
    • Send email to support@jranck.com with questions/issues.
    • A ticket will be created forClick the IT department.
    • All IT team members will be able to see all requests submitted
    • Include as much information as possible on the issue
    • Attach screen shots of issue if possible/applicable
    • Email follow ups will be sent via the ticket processicon to the requestorleft of the URL link to display connection properties and anyonethen else CC'd onselect the ticketCookies and site data sub-menu.

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    • On the Cookies and site data sub-menu, select Manage on-device site data

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    • From the On-device site data menu, select the trash can icons to the right of any site links displayed. Then click the Done button.

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  • ViaMicrosoft Phone Edge
    • External phone call (989) 775-1010 
    • Internal phone call extension 2120
    • Someone inClick the IT department will answer the phone. If no one answers, leave a message and a ticket will automatically be created and all IT members will be able to see it and listenicon to the voiceleft mailof the URL link to display connection properties and then select the Cookies and site data sub-menu.

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    • On the Cookies and site data sub-menu, select Cookies

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    • From the Cookies menu, select the site links displayed to select. Click the Remove button on the lower left. Then click the Done button.

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  • Via Drop-inFirefox
    • StopClick bythe anyicon to the left of the ITURL teamslink offices.to Ifdisplay someone'sconnection doorproperties

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    •  From the Connection settings menu that is closedthen thatdisplayed, meansselect theyClear arecookies eitherand workingsite on something critical or are in a meeting. Pick another IT team member to go todata
    • If IT

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      can address a quick question, they will do so
    • If not, they may ask that a ticket be submitted soFrom the informationClear is gathered,cookies and thesite requestdata issub-menu, notselect lostClear
      • or
    • forgotten

      image.png

      about. This also allows tracking of the question/issue to identify if others are having the same question/issue
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