How to Clear Browser Cache

Purpose:

To show the ways to clear browser cache for a site when you are encountering Spectrum or other application errors while accessing them in a browser.

Prerequisite:

• Desktop or laptop

Who's Responsible:

• All employees

Process:

• Google Chrome

  • Click the icon to the left of the URL link to display connection properties and then select the Cookies and site data sub-menu.

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  • On the Cookies and site data sub-menu, select Manage on-device site data

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  • From the On-device site data menu, select the trash can icons to the right of any site links displayed. Then click the Done button.

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• Microsoft  Edge

  • Click the icon to the left of the URL link to display connection properties and then select the Cookies and site data sub-menu.

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  • On the Cookies and site data sub-menu, select Cookies

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  • From the Cookies menu, select the site links displayed to select. Click the Remove button on the lower left. Then click the Done button.

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• Firefox

  • Click the icon to the left of the URL link to display connection properties

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  •  From the Connection settings menu that is then displayed, select Clear cookies and site data

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  • From the Clear cookies and site data sub-menu, select Clear

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